Privacy Policy

1. Introduction

Cool Points, operated by Really Cool Holding Company ("we," "us," or "our"), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our loyalty program services, website, and mobile applications.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Register for a Cool Points account
• Pre-register for our loyalty program
• Make purchases or earn points through merchant partners
• Contact our customer support
• Subscribe to our newsletters or promotional communications

This information may include your name, email address, phone number, date of birth, nationality, passport details (for flight bookings), and payment information.

2.2 Automatically Collected Information

When you access our services, we automatically collect certain information including your IP address, browser type, device information, operating system, and usage patterns through cookies and similar technologies.

3. How We Use Your Information

We use the information we collect to:

• Create and manage your Cool Points account
• Process points earnings and redemptions
• Facilitate flight bookings with Really Cool Airlines
• Communicate with you about your account, transactions, and promotional offers
• Improve our services and develop new features
• Prevent fraud and ensure security
• Comply with legal obligations

4. Information Sharing

We may share your information with:

• Really Cool Airlines: To facilitate flight bookings and point redemptions
• Merchant Partners: To process point earnings at participating locations
• Service Providers: Third parties who assist us in operating our platform
• Legal Authorities: When required by law or to protect our rights

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption, secure servers, and regular security assessments.

6. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access and obtain a copy of your data
• Rectify inaccurate or incomplete data
• Request deletion of your data
• Object to or restrict processing of your data
• Data portability
• Withdraw consent at any time

7. International Data Transfers

As a global loyalty program, your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your data in accordance with applicable laws.

8. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at: